Case Study

Thaxted Pharmacy, Thaxted (UK)

Thaxted Pharmacy is a community pharmacy located 40 miles north of London. The shop is one of 4 branches of a private pharmacy chain run by Mike Barbour. In 2023, a CONSIS robot was installed to improve the efficiency of the pharmacy. The CONSIS robot has aided the dispensing process dramatically, saving staff time, reducing errors, and improving the workflow in the pharmacy. Mike is confident that the introduction of robotics into community pharmacy is the way of the future.

"I know some pharmacists who use a CONSIS robot from Willach, so I thought they would be a good company to use. My experience is that the engineers built the robot on time and were very professional. I have found the Willach team to be very approachable and helpful."

Mike Barbour
Pharmacist, Thaxted Pharmacy, Thaxted (United Kingdom)

Key figures:

Floor space: 75 m²
No. of advice counters: 1
Frequency: ⌀ 150 customers per day
Performance: ⌀ 7,500 packages dispensed per month
Distribution turnover: 75% Rx (POM), 10% OTC (P-meds), 10% retail,
5% NHS services
Level of automation: 99% of packs issued daily

Targets

Increase efficiency
Reduction of staff costs
Improve stock management
Gain space
Quality improvement

Willach Solution

Robot: CONSIS.C
Dimensions: (WxDxH) 1630x2600x3955 mm
Capacity: 6,100 packages
No of dispensing points: 4

Workflows have improved

"Working with the Consis.C robot has greatly improved ergonomics. Dispensers can work in different areas of the pharmacy and do not have to move around as much. We think we save 40 hours a week, as I have not had to employ new staff to cope with the increase in prescriptions. We can now use this time to provide better advice and treatment (e.g. Pharmacy First)."

Mike Barbour
Owner of Thaxted Pharmacy

Benefits

Business benefits

Save time: 40 working hours less per week
Save space: The site has limited space and the robot has efficient storage.
Better stock management: the robot prevents dead stock on the shelves
Reduction of dispensing errors
Improved ergonomics

Advantages of the CONSIS.C robot

High stock density
Very fast and convenient replenishment (no autoloader required)
Very good usability, user interface, touch screen, very modern and easy to use

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