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Phil Martin
phone: 08 8267 6888
email:  pmartin@micwar.com.au



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Willach experiences assist China Life
Melbourne, VIC, July 3rd, 2017
China Life Insurance (Group), the largest insurance company in mainland China, has drawn on the experiences of Willach Pharmacy Solutions in implementing innovative organisational change, inviting Willach Australasia Managing Director John Koot to speak at a recent panel discussion in Melbourne.
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German premium compounding systems manufacturer SAMIX partners with Willach Australia
Burwood, VIC, June 21st, 2017
Willach Pharmacy Solutions has joined forces with German compounding systems manufacturer SAMIX to distribute its range of premium compounding systems and consumables to Australian pharmacy customers.
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Willach partners with Propell Health to offer iHealth range
Burwood, VIC, May 16th, 2017
Willach Australia has partnered with Propell Health to offer their extensive range of iHealth products on Willach’s Online Shop.
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Pharmacist wins AUD10,000 at APP thanks to Willach
Knox, VIC, April 18th, 2017
A Victorian pharmacist at Terry White Chemist Knox has won $10,000 cold hard cash, simply by entering Willach’s lucky USB competition at the 2017 Australian Pharmacy Professional (APP) Conference.
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Willach Pharmacy Solutions Launches Online Shop
Burwood, VIC, March 15th, 2017
Providing customers fast and easy access to an extensive range of Willach products, product accessories as well as a range of general pharmacy accessories and consumables – all designed to add operational efficiency.
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Willach Design Studio Live at APP
Burwood, VIC, February 14th, 2017
For the first time, Willach is bringing its market leading Design Studio to APP and will be offering a strictly limited number of exclusive design sessions valued over $1,000 available for FREE.
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Willach’s customer support team continues to grow
Burwood, VIC, January 23rd, 2017
Willach has hired a new Dispensary Solutions Trainer, as part of its ongoing commitment to providing the best possible service and support to customers across the country.
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Willach pulls out all stops for Priceline Pharmacy Glenorchy
Glenorchy, TAS, January 17th, 2017
The Willach team pulled out all the stops for a Tasmanian customer late last year, when a freight company irreparably damaged its CONSIS robot delivery.
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Willach welcomes second Consulting Pharmacist
Burwood, VIC, January 16th, 2017
Willach – the Australian market leader in pharmacy dispensary solutions – has welcomed a second Consulting Pharmacist to its growing team.
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Minfos and Willach introduce a complete dispense and POS integration
Melbourne, VIC, November 11th, 2016
Minfos and Willach have delivered a seamless and comprehensive dispense and POS integration for the CONSIS robot.
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Dual demand for automation drives Willach strategy
Melbourne, VIC, October 25th, 2016
Willach Australia has launched a new sales strategy to cater to growing demand for dispense automation at both ends of the Australian pharmacy market.
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Willach congratulates world leading Health Destination program
Melbourne, VIC, August 31st, 2016
Willach Australia has extended its congratulations to the Pharmaceutical Society of Australia (PSA), after its Health Destination Pharmacy program was honoured with an international award.
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Rental option to make automation more accessible
Melbourne, VIC, August 29th, 2016
Willach Australia has concluded negotiations with financial services providers, which will enable Australian pharmacies to rent a complete CONSIS automated solution.
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Willach goes beyond borders for customer service
Adelaide, SA, August 8th, 2016
An overnight drive from Melbourne to Adelaide in the middle of winter – that’s how far Willach will go for its customers.
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Willach lends expertise to Chemmart concept store
Melbourne, VIC, July 19th, 2016
Willach has lent its design expertise to Chemmart’s concept store in Hawthorn, helping the community pharmacy brand take forward dispensing to new heights.
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Willach welcomes new WA-based consultant
Perth, WA, May 9th, 2016
With the number of Willach solutions installed in Western Australian pharmacies growing steadily, it’s only fitting that a Willach consultant be WA-based.
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Momentum keeps building for Willach
Burwood, VIC, May 9th, 2016
The first quarter of 2016 has continued the momentum built through the previous year for Willach, Australia’s market leader in pharmacy dispensary solutions.
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Willach invests in $500,000 training facility
Burwood, VIC, November 30th, 2015
Australia’s market leader in pharmacy dispensary solutions has opened the doors to its new $500,000 training facility in Burwood, east of Melbourne.
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Willach on track for bumper year ahead
Gold Coast, April 14th, 2015
On the back of a busy year in 2014, which saw Willach reach 650 solutions Down Under, the company is on track to reach 800 installed solutions in pharmacies nationally in 2015.
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Pharmacy 777 signs on for more CONSIS solutions
Perth, August 27th, 2014
Pharmacy 777 has expanded its partnership with dispensary solutions leader Willach by signing up for a further four CONSIS robots.
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Rx Management Group schedule 3 more CONSIS Robots
Sydney, August 15th, 2014
Annie Gant from Michel Warrens PR Agency recently spoke with Sarah McInerney, Pharmacists and Professional Services Manager at Sydney based Rx Management, about her experience with Australia’s leading dispensary solutions provider Willach
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Susan Lee and Caitlin Singleton with new Consis Tasmania welcomes first CONSIS in community pharmacy
Devonport (TAS), July 30th, 2014
Valley Road Chemmart Pharmacy in Tasmania has installed the State’s first Willach CONSIS in community pharmacy. Pharmacy owner Susan Lee said the decision to trade in a Willach round shelf for a CONSIS came in response to news that the medical centre next door would be expanding.
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Willach celebrates 500th pharmacy solution in Australia
Melbourne, May 6th, 2014
Willach has further cemented its position as Australia’s market leader in dispensary solutions with the installation of its 500th pharmacy solution. The milestone installation was revealed at the grand opening of the new, flagship Terry White Chemists Knox pharmacy in Wantirna South earlier this month.
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Willach predicting further success following APP
Gold Coast, March 15th, 2014
By redesigning the dispensary workspace, workflow, and installing smart storage and delivery systems, pharmacies see many benefits.
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From adversity to award-winning: a look inside the Abbey Pharmacy in Rotherham, UK
Melbourne, February 18th, 2014
In December 2011 Andrew and Sally Porter were woken in the middle of the night by a phone call informing them their pharmacy had been damaged by fire. The couple decided to invest in an extensive refurbishment incorporating the latest technology – a bold step which has resulted in a stunning, modern and efficient pharmacy offering exemplary community healthcare.
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CONSIS B4 - An Australian First
Melbourne, January 28th, 2014
Pharmacy solutions leader Willach has partnered with pharmacy owners Janet and Terry Murphy to install the first CONSIS B4 robotic dispenser in Australia.
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Rhonda White backs CONSIS technology as future of pharmacy
Gold Coast, December 3rd, 2013
Pharmacy industry expert Rhonda White has backed automated dispensing technology as a key component in assisting pharmacies to mitigate current and future industry challenges.
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Refurbishing for a reason
Melbourne, July 10th, 2013
Willach’s Marta Stybowski talks about reinventing the dispensary in Retail Pharmacy’s refurbishing feature.
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What makes a winning formula?
Melbourne, July 2nd, 2013
Three past Pharmacy of the Year winners talk about what they’re doing to negotiate challenges, stay ahead and differentiate their business from competitors.
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Dispensary design and customer interaction
Melbourne, April 16th, 2013
Today, perhaps more than ever, it is vital to deliver personalised customer service. But how do you ensure your pharmacy set up is conductive to customer interaction?
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White Retail Group invests in CONSIS technology
Melbourne, March 20th, 2013
White Retail Group, through its business services to pharmacies, has recommended the integration of CONSIS robots into six Terry White Chemists sites. The integration will take place over the next 12 months as part of a new partnership with dispensary solutions leader Willach.
» Complete News

Dispensary refit makes all the difference at Salisbury National Pharmacies
Melbourne, January 13th, 2013
National Pharmacies Salisbury is celebrating the installation of Willach’s 100th CONSIS automated robotic dispenser in Australia.
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Automation milestone as Willach installs 100th CONSIS
Melbourne, October 20th, 2012
Willach celebrated a major milestone in October 2012 with the installation of its 100th CONSIS automated robotic dispenser in Australia.
» Complete News

Pharmacy Leaders Q&A
Melbourne, August 5th, 2012
Retail Pharmacy speaks to Willach Australia Managing Director John Koot.
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Willach CONSIS robots in Retail Pharmacy magazine
Melbourne, July 8th, 2012
Retail Pharmacy profiles CONSIS robots.
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The 80/20 Rule – achieving 100% efficiency in your dispensary
Melbourne, June 10th, 2012
The Willach design concept is largely based on providing compact storage and fast delivery of drugs in order to maximise operational efficiency. We have adopted this approach by identifying the efficiencies that can be gained by applying Pareto’s 80/20 principle to business management strategies and more importantly, its relevance to pharmacy business in Australia.
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Willach appoints John Koot as Australian Managing Director
Melbourne, June 4th, 2012
Willach has announced the appointment of John Koot as Managing Director of its Australian operations as part of aggressive new growth plans for the company.
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Transform your business in 2012 with the “Pharmacy Triangle”
Melbourne, March 20th, 2012
Investing time in rethinking the workflow in your dispensary, to return the pharmacist to the front of the store, is good business, says Maja Grosspietch of Willach.
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Robot at Martin's Chemist always gets it right
Melbourne, February 2nd, 2012
Martin's Chemist at St Marys Village has a new employee - of the robotic kind. Te chemist has recently invested in a new robotic dispensing machine from German company, Willach, which makes life easier when it comes to tracking down prescriptions and serving customors.
» Complete News

Indispensible
Melbourne, September 15th, 2011
Faced with severe price competition many pharmacies are looking to build their front-of-store sales to create a sustainable business, but the dispensary remains the industry’s unique selling point and it can be a key area in business growth.
» Complete News

A half million dollar marvel helps out in winning style...
Melbourne, September 15th, 2011
The latest addition to the new Jon Ravech Chemsave Pharmacy is WILMA...No she’s not another human staff member but a high tech Pharmacy dispensing machine which gives us the added edge in providing super-fast customer service.
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A case in Poland
Melbourne, September 1st, 2011
Retail Pharmacy takes an in-depth look at the run on industry in central Europe and, more specifically, the state of Pharmacy in Poland.
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A Spanish lesson
Melbourne, August 1st, 2011
Spanish community pharmacies offer a variety of products and services, not only providing prescription medication but also playing a role in the delivery of related support services, such as medication management, health education, information and advice.
» Complete News

Pharmacy of the year 2011 Australia and Pharmacy of the year 2011 UK dispense drugs with CONSIS
Melbourne, July 15th, 2011
At APP 2011 Orana Mall Pharmacy was selected the winner of the national award of the Pharmacy of the year because of the pharmacy’s strategic approach to implement professional services, engaging with the community, dispensing medicines with the cutting edge automation technology CONSIS®, as well as by outstandingly managing its staff and the day‐to‐day business.
» Complete News

Pharmacy focused on future
Melbourne, July 15th, 2011
As prefaced in the June edition, this article will be the first of a series of case studies which will showcase pharmacies across the globe that have successfully moved from a product-based to a service-based business model, with a strong specialist positioning.
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Taking it to the next level
Melbourne, June 15th, 2011
Community pharmacies around the world are changing direction towards professional services.
» Complete News

Take advantage of Government Incentives
Melbourne, June 7th, 2011
The current (Fifth) Community Pharmacy Agreement has allocated $663 million of funding for the provision of professional services by community pharmacies. These are just two of a number of incentives which are currently on offer to reward pharmacists for the delivery of quality health services to the community.
» Complete News

Willach donates to Flood Relief Appeal
Melbourne, February 9th, 2011
Willach has donated $3,000 to the Queensland Premier’s Flood Relief Appeal to help support the many families across Queensland affected by severe floods.
» Complete News

Differentiate to survive - A look at the current state of the UK pharmacy industry.
Melbourne, November 24th, 2010
The growth of retail chain and supermarket pharmacies, cuts and changes to the Pharmacy Contract, and retail prices for OTC medicines make the UK a tough market for independent community pharmacies and privatelyowned small pharmacy groups.
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Relocation leads to reinvention of Quality Pharmacy at Epping Plaza
Melbourne, November 1st, 2010
It’s a situation commonly faced by retailers across the world; the shopping centre that houses your retail outlet is being upgraded and, as a result, your business is required to move.
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Learning from a changing market - Sweden's pharmacy industry
Melbourne, November 1st, 2010
Community pharmacy in Sweden is an integral part of the comprehensive Swedish welfare state and its high quality health care system.
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Charlestown TWC retaining customer focus
Melbourne, October 31st, 2010
In his 30 years working as a pharmacist, Mark Shaw has seen a lot of changes in the industry. Despite this, the one thing that has stayed the same over the years is his approach to the customer.
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Remaining in control in a liberalised market
Melbourne, October 29th, 2010
In this edition I would like to share some of the strategies pharmacy owners in the Netherlands have adopted to remain in control in a liberalised and fi ercely competitive environment.
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Community pharmacy in Poland
Melbourne, September 29th, 2010
Where some have failed, many have found their unique oer and are not only thriving but are also leading the way in reshaping the industry.
» Complete News

Developing a unique business identity
Melbourne, August 29th, 2010
Pricing is an important aspect of competition in retail pharmacy. However, focusing on price alone is not enough - finding your niche to differentiate you is what will ensure success.
» Complete News

Q&A on automation
Melbourne, August 20th, 2010
Recent market developments have raised questions about automation in Australia - here Mark Warburton, Managing Director of Willach's Australian operations, clarifies the current situation.
» Complete News

Creating an efficient dispensary
Melbourne, July 7th, 2010
Creating an efficient and safe dispensary envoronment can be a tough ask, especially if time and space are a factor. Hence the advice of an exert can be invaluable.
» Complete News

Generic pharmaceuticals market
Melbourne, June 1st, 2010
The penetration of the pharmaceuticals market in developing countries and in all six major first world markets with generic medications has been increasing over the past five years.
» Complete News

Dispensary efficiency and workflow
Melbourne, May 2nd, 2010
Research shows that time spent waiting for a prescription is influential. However, more important than that is their actual perception of the use of that time and the service they receive while waiting.
» Complete News

Facts about automated dispensing
Melbourne, April 20th, 2010
As health care schemes throughout the developed countries are facing huge financial challenges, more pharmacists are looking at ways to improve their processes and efficiencies.
» Complete News

Thank you for a wonderful evening
Melbourne, March 14th, 2010
I’d like to take this opportunity to thank you for attending our recent ‘Moo Moo’ dinner as part of the 2010 APP conference on the Gold Coast.
» Complete News

APP 2010
Melbourne, March 14th, 2010
APP conference Gold Coast
» Complete News

The online pharmacy phenomenon
Melbourne, March 5th, 2010
Online pharmacy offers significant benefits to the consumer, however are we ready to give up the human touch provided by the front line pharmacist?
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Global Trends in Pharmacy
Melbourne, November 4th, 2009
Globally health trends such as the quest for 'eternal youth' an wellbeing, an ageing population, increasing competition, regulatory pressures and changes in consumer behaviour are challenging today's pharmacists to offer fast, value-added an convenient care.
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Chic and clever dispensing design October 09
Melbourne, November 4th, 2009
Clever, chic designs coupled with new technology are leading the pharmaceutical trend in Europe. George Romanes Pharmacy in Duns, Scotland has succeeded in becoming one of the UK's most innovative and up-to-date health care sites.
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First day 'all-white' for new staff member Bender
Melbourne, October 2nd, 2009
It isn't easy being the new guy. Learning the ropes and settling into a new job while battling first day nerves can be a trying experience. But the latest team member at Terry White Chemists in Park Beach Plaza blitzed his first day on duty in the dispensary.
» Complete News

Malouf Group QLD - Wyndham Vale Pharmacy future-proof their business
Melbourne, July 8th, 2009
A desire to provide better patient care and streamline processes is leading pharmacies to look to automated dispense solutions and new dispensary workflow concepts. We hear from two pharmacies on the benefits the change has brought to them.
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Stimulus package opportunity to 'future proof' pharmacy
Melbourne, May 1st, 2009
International pharmacy dispensing solutions leader Willach+Heise is urging Australian pharmacists to take advantage of the Federal Government’s economic stimulus package to better prepare their business for the future.
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Terry White Chemist Rockingham, WA automates with CONSIS
Melbourne, December 12th, 2008
The Terry White Chemist pharmacy in Rockingham is leading the way with its new CONSIS automated dispense system, which has allowed the seven day pharmacy's workload to increase to 500-plus scripts a day.
» Complete News

National Pharmacies install CONSIS robots
Melbourne, October 9th, 2008
NATIONAL Pharmacies has announced it will convert to dispensary automation by installing CONSIS robotics in across many of their larger South Australian stores over the next year. This follows a 12-month-trial of the technology at the group's Ascot Park pharmacy in Adelaide's southern suburbs.
» Complete News

Dispensary automation gathers momentum
Melbourne, September 18th, 2008
While dispensary automation technology is widespread across European pharmacies, in Australia it’s in its infancy.
» Complete News

Medical robot scheme expands
Melbourne, September 16th, 2008
Pharmacy customers can look forward to shorter waiting times thanks to a new machine that stores and retrieves medications. After a trial at National Pharmacies in Ascot Park, use of the CONSIS robotic selector will be extended to the company's other South Australien stores.
» Complete News

National Pharmacies automate with CONSIS
Melbourne, September 1st, 2008
National Pharmacies has become the latest group to convert to dispensary automation technology with the announcement that they will extend the use of Willach dispensary solutions including CONSIS robotic dispensers across many of their larger South Australian stores over the next 12 to 18 months.
» Complete News

Slade Chemmart® Pharmacies automate with CONSIS
Melbourne, June 15th, 2008
With eight hospital pharmacy locations along Australia's east coast and more than 150 employees, the Slade Pharmacy group is a substantial player in the market.
» Complete News